Privacy Policy | Lovmee

Last updated: October 2025

Lovmee (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.lovmee.com.au, make a purchase, or interact with our social media and marketing platforms.


1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal details:
• Name
• Email address
• Phone number
• Shipping and billing address

Account information:
• Login details (if you create an account)
• Order history

Payment details:
• Payment method, transaction ID, and billing information (processed securely through third-party payment gateways such as Shopify Payments, PayPal, or Afterpay – we do not store your credit card details).

Device and analytics information:
• IP address, browser type, device ID, cookies, and browsing behavior collected through Shopify analytics and third-party tools (such as Google Analytics, Meta Pixel, and Instagram Ads).


2. How We Use Your Information

We collect and use your information to:
• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order updates, shipping notifications, and account information
• Improve our website, products, and customer experience
• Personalize advertising and marketing campaigns (via platforms such as Instagram, Facebook, and Google)
• Comply with legal and accounting obligations


3. Marketing and Advertising

With your consent, we may send you promotional emails or display targeted ads through third-party platforms (e.g. Instagram, Facebook, or Google).
You can opt out of marketing communications anytime by clicking “unsubscribe” in our emails or adjusting your social media ad settings.

We may use cookies, pixels, or tracking technologies to measure the effectiveness of our campaigns and to show relevant ads based on your browsing behavior.



4. Disclosure of Personal Information

We may share your personal information with:
• Service providers (Shopify, payment processors, couriers, analytics platforms)
• Marketing and advertising partners (Meta, Google, Klaviyo)
• Legal or regulatory authorities, if required by law

All third-party providers we work with are required to handle your data securely and comply with applicable privacy laws.



5. Data Storage and Security

Your personal information is securely stored through Shopify’s protected servers.
We use industry-standard measures to protect your data from unauthorized access, alteration, or disclosure.
However, no online platform is completely risk-free, and you acknowledge that information provided over the internet is at your own risk.



6. Your Rights

Under Australian privacy law, you have the right to:
• Access and correct your personal information
• Withdraw your consent to marketing communications
• Request deletion of your personal information (subject to record-keeping obligations)

To make such a request, please contact us using the details below.



7. Cookies

We use cookies to improve website functionality, remember your preferences, and analyze site traffic.
You can choose to disable cookies in your browser settings, but some website features may not function properly.


8. Contact Us

If you have any questions about this Privacy Policy or wish to access, update, or delete your personal information, please contact us:

service@lovmee.com.au